About

I embarked on my academic journey in 2006, pursuing a degree in Technology in Computer Networks, which I pursued with dedication until 2010. Although I successfully completed all coursework and earned approvals, administrative challenges delayed my graduation. Undeterred, I resumed my studies in 2019, enrolling in Technology in Analysis and System Developments. I am proud to have graduated in 2022, solidifying my commitment to continuous learning and growth.

This academic path has equipped me with a strong foundation in technology and problem-solving skills, which I have applied effectively in my professional endeavors. Here are my some of my job experiences:

System Reliability Engineer at IBM;
Technical Support Engineer at Goldman Sachs;
Technical Support Engineer at SAP;
Information Technology Technical Lead at TCS;
Application Management Senior Analyst and, later, System Engineering Advisor at Dell;
Support Engineer at e-Core;

Skills

Red Hat Enterprise Linux:
Proficiently managing Red Hat Enterprise Linux systems since 2008, ensuring seamless operations and reliability.
Networking:
Extensive academic background and advanced expertise in networking, including comprehensive knowledge of the OSI model and a proven track record of optimizing network performance and security.
IBM AIX:
Proficient in IBM AIX, with hands-on experience in patch management, troubleshooting, configuring through HACMP and working with high-availability solutions such as TSAM clusters.
Shell Script:
Proficient in Bash scripting, harnessing the power of shell scripting to automate tasks, enhance system efficiency, and streamline operations.
Automation:
Created many different automations in Ansible, also familiar with Kubernetes and Chef, leveraging these technologies to enhance system efficiency, automate processes, and ensure seamless configuration management.
Customer service:
Over 11 years of experience as a Technical Support Engineer, demonstrating exceptional customer service, adept troubleshooting, and effective communication skills to deliver top-notch support and resolve complex issues.
Atlasian tools:
Accomplished in Atlassian tools, particularly Jira, adept at utilizing these collaborative platforms to streamline project management, track issues, and enhance team productivity.
VMware vSphere/ESXi:
Very experienced with virtualization tools including VMware vSphere, Xen, and Red Hat Virtualization Server, having successfully configured diverse virtual environments and infrastructure setups across enterprises.
Log analysis tools:
Seasoned in troubleshooting tools, particularly Splunk, for log analysis and issue resolution, with a comprehensive understanding of similar tools used for in-depth system diagnostics and problem-solving.

Check my LinkedIn profile if you like me!